Shipping policy
At Tatreez Falasteeny, we are committed to delivering your handmade, Palestinian-inspired pieces with care and efficiency. Here’s everything you need to know about our shipping process:
Processing Time
- Please note that some of our items are handmade with love and care, so processing may take a bit longer during peak periods, such as holidays or special promotions. We will always keep you informed about any delays.
Delivery Times
- Within the UAE: Typically, orders will arrive within 1-2 business days.
- Please note that unforeseen circumstances such as customs delays or weather may impact delivery timeframes.
Shipping Rates
- Standard Shipping: Available for all orders within the UAE. Rates will be calculated at checkout based on your location and weight of shipment.
Shipping Partners
- We partner with reliable couriers to ensure your order arrives in perfect condition and on time. Depending on your location, we may use local and international shipping partners including Quiqup.
Packaging
- We take extra care in packaging our products to ensure they arrive safely. All items are carefully wrapped to protect their delicate embroidery, with eco-friendly materials used whenever possible.
Missing or Damaged Items
- If your item is damaged or missing, please contact us within 7 days of receiving your order, and we will resolve the issue promptly. We strive to provide the best customer service and want to ensure your experience with Tatreez Falasteeny is positive.
